1. Products
   1. Products & prices
   2. Traditional vs digital formats
   3. Photo editing
2. Ordering
   1. Transfer modes
   2. Selecting your photos
   3. Transferring your photos
   4. Order
   5. Payment
3. Order tracking & delivery
   1. Delivery methods
   2. Most packages are delivered directly to your address
   3. Order treatment and delivery timeframe
   4. Ensuring your order has been properly placed
   5. What to do if you specified an incorrect delivery address?
   6. What to do if the expected delay for the delivery of your order has been exceeded
4. Services & guarantee
   1. The FOTO.com "Money back guarantee"
   2. FOTO.com ensures ALL customers against damages that may occur during transportation
   3. FOTO.com's "Best price guarantee"
   4. Quality control
5. Tips & Tricks
   1. Uploader
   2. Order
   3. Other

1. Products

a. Products & prices

• Photo prints & Enlargements
• Photobooks & Photoalbum
• Photo products
• Photo posters
• Canvas photo
• Free WebAlbum
• Free Photo Editing Software XnFoto

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b. Traditional vs digital formats

Digital cameras take pictures in ¾ ratios such as 11 x 15cm. Prints that preserve this ratio allow a complete print out of your image (see below).

Traditional print sizes have a ratio of 2/3, as the very popular 10 x 15cm. The print is slightly narrower than the original image and must therefore crop photo files to fit them in.

For a complete list of available traditional and digital print sizes, click here

Size 11 x 15cm

10 x 15cm size   Smaller than 11 x 15cm, the photo is cropped.

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c. Photo editing

Foto.com is equipped with Fuji Image Intelligence technology to make automatic edits to photo files before printing in order to optimize their :

Contrast, Sharpness, Exposure of your photos.

For more information click here

Modify, enhance and personalise your photos with XNfoto :

We are offering you (free download) our photo editing software XNfoto. It allows you amongst other things to :

• Crop photos


• Add text


• Correct red eyes


• Change colors (sepia, black and white)

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2. Ordering

a. Transfer modes

Super Fast Transfer

For small formats: 9 x 13, 10 x 13, 10 x 15 & 11 x 15.

Fast Transfer

For formats: 9 x 13, 10 x 13, 10 x 15, 11 x 15, 13 x 17, 13 x 18, 13 x 19, 15 x 20 & 15 x 21

Classic Transfer[b]

For all formats including 20 x 27 & 20 x 30

[b]Ultra Fast Transfer (WebAlbum only)

Transfers up to 10 times faster using a compression module. This tool is designed for WebAlbum users that wish to share photos almost instantly with friends and family. These photos will NOT be printable.

In parallel, one may use another transfer mode for photos they also wish to print.

HTML Transfer

Admittedly less user friendly and slower than other transfer modes, it is compatible with ALL operating platforms (Windows, Mac, Unix, etc).

>>> Should you encounter difficulties

For more information on how to use the different transfer modes please refer to the section "Transfer your photos".

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b. Selecting your photos

>>>To see an explanatory animation, click here
>>>To see an explanation in pictures, click here
>>>For the explanation of the classic html transfer, click here

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c.

There is a maximum number of 1000 prints per order. There is also a maximum file size of 15 Megabytes per photo.

• Length of transfer

The upload time depends essentially on :

1. The upload-speed of your internet connection


2. Your choice of transfer mode


3. The size of your photo files

• In case the transfer is interrupted, don’t worry !

• No need to upload your photos more than once

• For transfer troubleshooting, please double check the following points

• Internet Explorer for Mac


• Opera (regardless to the platform)

• Mac users that encounter transfer difficulties

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d. Order

• Available options for photo prints

After you have transfered your photos, you will land on the ordering page with a number of printing options available :

- You may select the number of copies that you wish for each photo
- Select the size of the print
- You may choose with or without white borders
- Choose the printing area to "fill" or not to fill all the available paper surface
- Chosse the paper finish (glossy or mat).

Should you encounter any difficulties click here

• Your Address

You can specify two different addresses: one for the customer information which will be used for reference and another one if the delivery address is different from the first.

Do not give the wrong address! It is the only case where the clause "money back guarantee" does not apply.

.Summary sheet

1. A confirmation of you address. Please double check it!
2. Allows you to go back to the previous page in order to modify your address.
3. Summary of your order with price confirmation.
4. Allows you to go back to the previous page in order to modify your processing choices.
5. Allows you to confirm your order and move on to the next step

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e. Payment

• Payment options

All available payment methods are indicated at the bottom of the homepage.

• Secure Payment

Foto.com is a secure site for 2 reasons:

1. We do not store the card numbers used to make payments in memory. These numbers and the other data are directly transmitted to the banks we work with, and we never have access to this information.

2. When this data is transmitted to the bank, it is sent in code and is illegible, except to the bank which receives it. Payment by home banking will also be available very soon.

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3.

a. Delivery methods

Delivery is by post. For larger orders, special carriers other than the post may be used.

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b. Most packages are delivered directly to your address.

The size of our packages, for orders of up to 400 pictures, ensures they are treated as letters (as opposed to parcels), and that therefore they can be delivered directly into your letterbox.

This said, it can happen that your postman or woman, does not drop it off for either one of two reasons:

- Your letterbox is considered too small.

- He or she has too much to carry that day and decides to leave you a note. In either of these cases, you will have to pick it at your local post office.

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c. Order treatment and delivery timeframe

Double check the average timeframe for delivery to your location below:   Finland 3 - 5 working days United States 3 - 5 working days   Other European Countries 2 - 5 working days   Rest of the World 4 - 7 working days Double check the average timeframe for production per product:   Photo prints & Enlargements 1 - 2 working days   Photobooks & Photoalbum 3 - 5 working days   Photo products 2 - 4 working days   Photo posters 2 - 4 working days   Canvas photo 2 - 3 working days

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d. Ensuring your order has been properly placed

1. Immediately after your order wait for the automatic redirection to our confirmation page :

2. If you do not see that page for ANY reason, do not panic. Go to the homepage www.foto.com, click on the thumbnail "Order tracking" or use this link, and search on the lastname you used for your order. If you need help using the online tracking tool click here

Please try again a few hours after you placed your order as it can take some time for our systems to be updated.

3. You should also receive a confirmation email from us. However, your inbox might treat it as spam. To avoid this, you should add confirmation@foto.com to your address book as a contact, so that you can receive your invoice and notification of shipment when your order is complete.

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e. What to do if you specified an incorrect delivery address?

Contact us immediately. If your order has not already been posted, we will make the appropriate corrections. Unfortunately, if your order is already with the post, you will have to make a new order.

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f. What to do if the expected delay for the delivery of your order has been exceeded

1. Double check the status of your order by using the online order tracking, click here

2. If the status of your order is at 100%, this means your order has been processed and handed over to the postal services. Please be patient as we cannot influence such delays.

3. If the status of your order is not 100%, please be aware that we know it and are doing all we can to ensure your order is processed as quickly as possible. You will be notified by email when the status of your order changes and shall expect delivery within the next few days.

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4. Services & guarantee

a. The FOTO.com "Money back guarantee"

Exceptional photo printing and finishing quality is our objective. And hence, to put it simply: if the quality of our products does not meet your expectations, you will be reimbursed immediately. You must contact our customer support team within 4 weeks from the date of purchase.

This unilateral quality guarantee is limited to orders of :

• 100 photos 10 x 15 (or for all other orders laying in the same price range as an order with 100 photos 10 x 15)


• 1 photobook/photoalbum

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b. FOTO.com ensures ALL customers against damages that may occur during transportation

Your photos will be sent to you in a rigid plastic packaging or an extra thick carton box (depending on the size of your order). The pictures will be held in place by a plastic tape as well as add foam packing. This packaging is far more resistant than the flexible packaging used by certain of our competitors. In addition, you are insured by our "money back guarantee". When contacting customer support, please send a picture illustrating your claim as an attachment to your email.

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c. FOTO.com's "Best price guarantee"

The mission of Foto.com is to offer its clients exceptional photo printing and finishing quality at the lowest possible prices. In this view, Foto.com has decided to supplement its money back guarantee (quality guarantee) with a price guarantee.

Should you find better prices elsewhere, please contact us and we will match them for you. All quoted prices must be vat, postage (first class mail), administrative and packaging costs included.

To benefit from our guarantee, concerned with transparency towards consumers, we request that:

1. Quoted prices be accessible to all (no targeted offers, special reductions, coupon codes, etc.)

2. The quality of the paper used for printing is of comparable quality i.e. Fuji or Kodak.

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d. Quality control

Please, click here to access our quality page
best price guarantee - cheap digital photo print

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5. Tips & Tricks

a. Uploader

1. Maximum of 1000 photos per transfer


2. Limit of size : 5Mo per file (JPEG or jpg)


3. The small color bars indicate to you if the quality of the file is sufficient to be correctly printed.


4. PHOTOSHOP : if you use Photoshop to improve your photographs, please download and install the following profile (profile FOTO.com) and apply it to your photos.


5. Use XnFoto (free) to eliminate the red eyes before transferring your photos.


6. Choose the digital formats so that your photographs are not cropped.

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b. Order

1. Maximum of 1000 photos per order


2. The appreciation which is under "Quality" indicates the quality of your file and if this one is sufficient to be correctly printed: optimal > sufficient > limit > insufficient


3. Click on the eye to pre-view your photo and check framing.


In the pop-up of the eye :

If you used Photoshop to improve your photographs, please download and install the following profile (profile FOTO.com) and apply it to your photos. For any other profile used, you cannot trust the visualisation of this window)


4. The red dotted line on the thumbnail indicates the printed area.


5. You can specify 2 different addresses : one for customer information which will be used as reference and another if the delivery address is different (second screen of order)


6. Double check your address. If you make a mistake in the address, it is the only case where the clause "Moneyback Guarantee" shall not be applied.


7. Double check the summary of the order, check the quantity and the format of the photos are those you want (third screen of order)

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c. Other

1. The 3 different photo groups are not associable in the same order. A group = an order


2. The different upload modes don't change anything to the price


3. If you lose your order number, you can always find it by using the section "Order Tracking" of our site and make a name-based search.


4. The only payment methods that are accepted are those indicated on the site

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